Shipping policy
Shipping Details and Timeframes
ENGO smart glasses are meticulously assembled at our facilities in Grenoble, French Alps, and shipped directly to customers worldwide using DHL Express premium delivery services. This ensures reliable tracking and timely delivery of your order.
At present, ENGO smart glasses are available exclusively through our official website. We have not yet established distribution through physical retail locations or third-party vendors.
To ensure complete confidence in your purchase, we offer a comprehensive satisfaction policy:
- 30-day trial period beginning from the delivery date
- Risk-free testing under your actual usage conditions
- Complimentary return shipping if the product does not meet your expectations
- Full refund processing upon receipt of returned merchandise.
- Free shipping, both ways.
Expected Delivery Timeframes
When you select the Express Option during checkout, your order will be processed and dispatched on the next business day. You can expect delivery within the following timeframes:
- France-Europe: 1-2 business days
- United States: 3-4 business days
Countries We Ship To
ENGO currently ships to the following countries:
Non-EU Countries:
- United States of America (USA)
- United Kingdom (UK)
- Norway
- Switzerland
European Union Member States:
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
Rest of the world
We currently ship only to the countries listed above, primarily due to certification requirements. However, engineering samples of ENGO products (identical hardware, yet limited after-sales support) are available through the ActiveLook website. Click here for more information.
Taxes and Import Duties
Following recent updates in U.S. trade policy, our prices for orders shipped to the United States now include the applicable U.S. import tariffs (Section 301 duties). This ensures that the amount you see at checkout is the final price you will pay—no additional customs charges or unexpected fees upon delivery.
All duties and taxes are included in the price (DDP incoterm), so you won't have any extra charges upon delivery. The price you see at checkout is the final amount you will pay, with all applicable taxes, customs duties, and import fees already calculated and incorporated.
Address Change Requirements
If you relocate between placing your order and the scheduled delivery date, DHL Express offers flexible delivery management options. Using the tracking number provided in your shipping confirmation, you can access DHL On Demand services via their website to:
- Provide updated delivery instructions
- Redirect your package to a new address
- Request alternative delivery arrangements if you will not be available at the delivery location on the scheduled date